Program Quality Management Division (PQMD)
Ensuring that MPG’s programmes meet the needs and expectations of communities, partners, and stakeholders is a core responsibility of the Program Quality Management Division (PQMD). PQMD provides strategic leadership on quality assurance by developing plans, policies, and standards for service delivery and by ensuring that programmes are implemented in line with agreed quality and accountability frameworks.
PQMD operates through two closely linked functional units:
(1) the Monitoring, Evaluation, Accountability, and Learning (MEAL) Department, and
(2) the Technical Support Department.
Together, these units work to strengthen programme performance, learning, and continuous improvement across MPG’s HIV prevention, care, and support interventions.
Monitoring, Evaluation, Accountability, and Learning (MEAL)
The MEAL system is a central component of MPG’s programme management and decision‑making processes. It provides timely and reliable data to guide programme design, implementation, and adaptation, while strengthening accountability to communities, donors, and national stakeholders. Through a results‑oriented approach, the MEAL system supports strategic information generation, performance analysis, and service quality assurance.
MEAL is designed not only to track progress against programme objectives, but also to identify gaps, risks, and deviations from expected results. Findings are used to inform corrective actions and to improve the relevance, effectiveness, efficiency, impact, and sustainabilityof MPG’s programmes. Accountability and learning are embedded throughout the system, ensuring that evidence is used to strengthen programming and advance knowledge through transparent, evidence‑based reporting.
MEAL plays a critical role in the successful implementation of HIV prevention, treatment, and care and support programmes. MPG emphasizes data‑driven decision‑making, impact measurement, and learning, and works closely with key stakeholders to design and implement MEAL systems that are responsive, practical, and aligned with national HIV reporting and accountability requirements.
Technical Support Department
The Technical Support Department focuses on strengthening the capacity and quality of community‑led service delivery. MPG’s training team has been providing structured capacity‑building and technical support to peer supporters working within HIV care and support programmes. These initiatives aim to enhance updated HIV‑related knowledge, counselling skills, and ethical practice among peer supporters, who play a critical role in service delivery and in promoting the rights and well‑being of people living with HIV and key populations.
Despite challenges posed by the COVID‑19 pandemic and other disruptions, the training team adapted its approach by delivering virtual training and remote support to ensure continuity of capacity development. To reinforce learning beyond formal training sessions, tele‑mentoring mechanisms were introduced, providing ongoing technical guidance and problem‑solving support to peer counsellors as they navigated real‑world service delivery challenges.
In addition, the Technical Support Department facilitates youth peer group meetings to strengthen peer connections among young people living with HIV. These forums promote psychosocial well‑being, peer support, and collaborative skills, while fostering leadership and meaningful participation in community‑led responses.
Through these combined efforts, PQMD contributes to strengthening the meaningful involvement of people living with HIV and key populations in the national HIV response. The work of the MEAL and Technical Support departments supports improvements across the HIV cascade, including testing uptake, linkage to care, treatment retention, service quality, and stigma reduction, in alignment with national priorities under the National AIDS Programme.
